Terms & Conditions

 

(1) Introduction

Please read these terms of sale carefully.

You will be asked to expressly agree to these terms of sale before you place an order for products from our website.

(2) Interpretation

In these terms of sale, “we” means Glam Pets Limited (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

(3) Order process

The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps:

You may browse Glam Pets Ltd at any time, but in order to make a purchase you must register an account with Glam Pets Ltd and complete the payment process with your correct and up to date details. On setting up this account you agree to Glam Pets sending occassional product updates and offers via a Newsletter. You have the right to cancel your subscription to the Newsletter at any time.

We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.

The only language in which we provide these terms of sale is English.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by clicking on the relevant line during checkout. You may correct those input errors before placing your order by correcting the input details on the relevant line during checkout

(4) The products

All products displayed on this website are available only whilst stocks last. Every effort has been made to reflect product colours as accurately as possible. However, due to differences in monitors, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product.

All photos, descriptive matter, specifications and advertising issued on this website and any descriptions, photos or illustrations are issued or published for the sole purpose of giving an approximate idea of the products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.

The Glam Pets fashion collar range are vibrant and colourful, hence the material does not match the strength of traditional collars, hence care should be taken with  all breeds especially the larger breed of dog.  All customers should be aware of this before purchasing. It is the customers responsibility to ensure the safety of thier own pet and that the correct equipment is always used whilst walking their dog i.e. harness, halti. canni

(5) Price and payment

Prices for products are quoted on our website. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated [when you pay for the product].

In addition to the price of the products, you [will/may] have to pay a delivery charge, which will be as stated [when you pay for the product].

Payment must be made [upon the submission of your order]. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.

(6) Your warranties

You warrant to us that:

(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;

(b) the information provided in your order is accurate and complete.

(7) Delivery policy

We will arrange for the products to be delivered to the address for delivery indicated in your order.

We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 30 days of the date of our order confirmation.

Where products cannot be posted through the letterbox the consumer/you take responsibility if unable to accept delivery and must take steps to re-arrange a second delivery

(8) Risk and ownership

Title to (the Goods) shall remain vested in Glam Pets Ltd and shall not pass to (the Buyer) until the purchase price for (the Goods) has been paid in full and received by Glam Pets Ltd.

(9) Consumers: returns policy

This Section applies to consumers, not business customers. If you are a business customer, the applicable returns policy is set out in Section [12].

Under the Distance Selling Regulations, you may cancel a distance contract to purchase a product or products from us at any time within 7 working days after the day you received the relevant products or products (subject to the limitations set out below).

In order to cancel a contract in this way, you must give to us written notice of cancellation.

[You will not have any such right insofar as a contract relates to: (i) the supply of any products which constitute audio or video recordings or computer software which have been unsealed by you; (ii) the supply of products the price of which is dependent upon fluctuations in financial markets which we cannot control; (iii) the supply of newspapers, periodicals or magazines; (iv) the supply of goods made to your specifications or clearly personalised; or (v) the supply of goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.]

If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.

(10) Consumers: statutory rights

If you are a consumer, any statutory rights which you have, which cannot be excluded or limited, will not be affected by the terms of sale.

(11) Business customers: limitation of warranties

This Section applies only to business customers, not consumers.

We warrant to business customers that the products purchased from our website will:

(a) conform in all material respects to any applicable specification of such products [published on our website / issued by us]; and

(b) be free from material defects in materials and workmanship for a period of [1 year] from the date of delivery of the products.

(12) Business customers: returns policy

This Section applies to business customers, not consumers. If you are a consumer, the applicable returns policy is set out in Section [9].

Products may only be returned to us with our prior agreement [, at your expense,] and according to our directions. Any products returned in contravention of this Section will not be the subject of any refunds or replacements and you will continue to be liable for payment of the price of such products.

(13) Refunds

We guarantee to refund any item you are not completely happy with when you return it to us by post, the item must be in a saleable condition within and returned to us within 7 days of receipt. Items should be returned new, unused, and with all garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.

Glam Pets Ltd will refund the purchased price of the item(s) excluding postage and packaging costs.

Glam Pets Ltd reserves the right not to refund item(s) that are not returned in a re-saleable condition

All refunds will be credited to your original method of payment.

We are not able to process a refund / replace items on items that require that you measure your pet, so please measure your Pet very carefully and use the charts supplied as a guide only

(14) Force majeure

Glam Pets Ltd will take every step to ensure your purchase arrives in perfect condition, the consumer must take into consideration any forces out of our control i.e. weather conditions, company strikes

(15) Business customers: indemnity

If you are a business customer, you hereby indemnify us and undertake to keep us indemnified against all and any liabilities, losses, damages, expenses and costs (including legal expenses and amounts paid in settlement of any demand, action or claim) arising, directly or indirectly, out of a breach by you of any of your obligations under these terms of sale.

(16) Contract cancellation

We may cancel a contract to supply products made under these terms of sale immediately by written notice to you if you fail to pay, on time and in full, any amount due to us under the contract, or commit any material breach of your obligations to us under the contract.

If you are a business customer, we may cancel a contract to supply products made under these terms of sale if:

(a)The business customer is unable to pay for the items during checkout

(b)If incorrect information has been supplied during registration

(18) Consequences of cancellation

Upon the cancellation of a contract in accordance with Section [17]:

(a) we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;

(19) Scope of these terms of sale

These terms of sale do not constitute or contain any assignment or licence of any intellectual property rights, do not govern the licensing of works (including software and literary works) comprised or stored in products, and do not govern the provision of any services by us or any third party in relation to the products.

(20) General terms

This Agreement sets forth the entire understanding and agreement between us.

We may amend this agreement at any time by posting an amended agreement on our website. Any amended agreement will govern new user registrations from the date that it is posted and existing users will be bound by the amended agreement after the expiry of 14 days following the date of posting.

Nothing in this agreement shall create or be construed to imply any agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between you and us. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in full force and effect.

You cannot assign this agreement but we may assign it at our sole discretion.

Our failure to act with respect to a breach by you or others shall not be considered as a waiver of our right to act with respect to subsequent or similar breaches.

Any person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This does not affect any right or remedy generally available to such a third party in law or otherwise.

(21) Governing Law

These terms of use are governed by and construed in accordance with English law and you agree that the English courts will have exclusive jurisdiction for any dispute under this agreement.

The laws of your country may be different from English law and there may be additional legal requirements for you to use our website or services. You must comply with all applicable local and international laws, statutes, ordinances and regulations regarding your use of our website and services.

We cannot monitor the laws of every country and it is your responsibility to ensure that your use of our website and services is legal.

 

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